Refund and Replacement Policy

A ceramic display pot is provided as part of the subscription exchange service. The previous ceramic pot will be collected when your new arrangement is delivered.

A replacement charge may apply if the pot is missing or severely damaged: Solo Bloom SGD 20, Duo Bloom SGD 30, Trio Bloom SGD 40.

Orchid colours and varieties are subject to seasonal availability. Customers may provide a preferred colour, but the exact shade or variety is not guaranteed.

If your orchid arrives damaged, contact our support team within 48 hours of delivery with a photo so we can arrange a replacement for the affected delivery.