Frequently asked questions
Everything you need to know about deliveries, ceramic pots, colours and gifting.
How many deliveries are included?
A 3-month plan includes exactly 3 deliveries, a 6-month plan includes exactly 6 deliveries, and a 12-month plan includes exactly 12 deliveries — one scheduled delivery per calendar month.
Is the ceramic pot included?
Yes. A reusable ceramic display pot is provided as part of every subscription. For Solo Bloom, you keep the original pot and simply place each fresh replacement plant inside it. For Duo Bloom and Trio Bloom, we deliver a complete finished arrangement each month and collect the previous ceramic pot for cleaning and reuse.
Can I select an orchid colour?
Yes, you can choose a preferred colour — white, pink, purple, mixed, or Surprise Me. Please note that orchid colours and varieties are subject to seasonal availability, so the exact shade cannot be guaranteed.
What happens to the previous orchid?
For Solo Bloom, we offer an optional collection service for your previous plant when we deliver the replacement. For Duo Bloom and Trio Bloom, the previous arrangement's ceramic pot is collected when the new arrangement is delivered as part of our pot-exchange service.
Can I change my delivery address?
Yes. You can update your delivery address at any time from your account dashboard, ahead of your next scheduled delivery.
Can I pause or reschedule a delivery?
Yes. You can request to pause your subscription or reschedule an upcoming delivery from your account dashboard, subject to our minimum lead time.
Are deliveries included?
Standard Singapore delivery is included in every subscription plan. Restricted locations, urgent delivery requests and special time-slot requests may incur additional charges.
Can I send the subscription as a gift?
Yes. Choose the Gift Subscription option when configuring your plan to add a recipient's details, a personal message and a chosen first-delivery date.
What happens if the ceramic pot is damaged?
A ceramic display pot is provided as part of the subscription exchange service. The previous ceramic pot will be collected when your new arrangement is delivered. A replacement charge may apply if the pot is missing or severely damaged.
Will every orchid look exactly like the picture?
Product pictures are representative. Every living orchid naturally varies in bloom count, petal pattern and exact shade, so your arrangement may differ slightly from the photo shown.